Inoffizielles Vodafone-Kabel-Forum

sorry if I still write in English, but my German is still not good enough
in January I had problem with my Internet connection: once/twice per day Internet became interrupted, after 15 min again ok
So that after same situation during a week I called the technical service: they fixed me a meeting with a technician in a window time of the afternoon in next week.
I waited him at home during all the window time but noone came.
Arrived instead at end of month the invoice, they picked me 99,50€ for Servicepauschale für Endgeräteeinstellung und / oder Fehleranalyse
I called Vodafone, I asked why should I pay that amount andof course I asked money back.
After 10 day I received this answer: Die Abrechnung über den Einsatz des Technikers ist korrekt. Die Kosten für die Servicepauschale können wir Ihnen nicht erstatten
They did not explain me why should I pay so that I asked again why and I asked the report of the technician
this is the answer:
Unsere Servicepauschale von 99,50 Euro umfasst nur diese Punkte:
- die Anfahrt.
- bis zu 45 Minuten Arbeitszeit für Störungseingrenzung und Fehlerbehebung.
- das Beschaffen, Liefern und Montieren von Kleinmaterial (keine Verstärker).
- das Einpegeln des vorhandenen Verstärkers.
- das Einstellen unserer Geräte bzw. Ihres Fernsehers.
- und wenn der KD nicht vor Ort anzutreffen ist.
Ist this an answer?
Again they have not answered me why they charged me.
The technician was not in my hause, why should I pay for point first four points? This are classical problem at Vodafone side
I have not a contract for TV so 5th point?
I was at home and techician did not came, wha for 6th point.
I answered them and I got 2 email

um Ihr Anliegen zu bearbeiten, haben wir versucht Sie anzurufen. Wir versuchen es weiter.
Oder Sie melden sich kostenlos unter 0800 52 666 25.

rufen Sie uns bitte kostenlos unter 0800 52 666 25 an. Wir haben Sie nicht erreicht. Für Ihr Anliegen brauchen wir noch mehr Infos.

In both case they are telling lies because no one called me.

What do you suggest me to do?
They just want to milk money and fuck the customer. I am sure no one in their side even tried to understand what happened

Did your bell works ?

Did your call back ?

of course is working

You should post your problem in the official Forum:
https://forum.vodafone.de
It will took a while when a Mod is answering.
And try to be factual in the post, don’t write the f word

I posted also in official forum, thanks for advise.
till now no one from vodafone want to tell me why I should pay when no technician came at home.
just generic answers for pulling me back

yesterday afternoon I received a phone call from Berlin.
I was not in time to answer so that I called back and I discovered was Vodafone but it is not possible to speak with that number it tells to call the 0800... so that I did.
And of course as foreseen the technician I spoke with did not know anything, she just told me I send you a technician at home: no thanks I just want my money back. Then he told me they will call me back.
Just now they call me back and they told me the technician came to me. I told them 100 time no one came.
I must wait they call me back
It is 15 days telling them no one ringed my bell

I receive a new call from Vodafone for ensuring me they have understood the problem and they will investigate
After 10 min they send me an email roughly copy and paste of the one sent me on Thursday

Die Abrechnung über den Einsatz des Technikers ist korrekt.
Die Kosten für die Servicepauschale können wir Ihnen nicht erstatten.
Verpassen Sie Ihren Techniker-Termin oder ändern Sie ihn nicht rechtzeitig, entstehen uns Kosten.
Unsere Servicepauschale von 99,50 Euro umfasst
- die Anfahrt.
- bis zu 45 Minuten Arbeitszeit für Störungseingrenzung und Fehlerbehebung.
- das Beschaffen, Liefern und Montieren von Kleinmaterial (keine Verstärker).
- das Einpegeln des vorhandenen Verstärkers.
- das Einstellen unserer Geräte bzw. Ihres Fernsehers.
Technician did not come and they pretend money for nothing
Ridicolous 1st they tell I was not at the appointment while they tell me the technician has installed TV (I watch via sat so no possible) or other (I think modem).
Is there any technician with normal logic in Vodafone?
They are specialized in joking the customer
Never seen such nasty behaviour from a company

Questions:
Did you make a post in the official forum... and answered somewhere there?

medicol hat geschrieben: ↑17.03.2019, 17:01
Never seen such nasty behaviour from a company

LoL !

other question: what is the name of your town, maybe is a technican from there , a member of this community.

I posted in official forum
and I get official answer there: they charged me 99,50€ because technician did not find me.
At least a step forward. Now a formal answer.
I was at home in window time assigned for the meeting and no one came so that technician is a liar (or Vodafone).
I can only cancel the contract. I do not want to have nothing to deal with such nasty company.